Terms & Conditions

Order & Payment

Currently, we provide the ability for you to request a quote with your requirement. When you completed the process of checkout in our website, an official quotation will be provided by our Sales Department via e-mail and you will have the ability to accept the terms of the quote.

We accept wire transfer or cheque for your payment. A copy of your invoice can be sent to you on request.

Shipping & Cost

We are glad to offer free shipping on online orders to our customers. Free shipping is ONLY available to customers within Canada. For customers outside of Canada, you will see all your shipping and custom duty in our official quotation. 

All prices listed exclude applicable taxes.

All in-stock orders will ship to customer upon receiving the payment. Delivery terms vary by items; please see the specific schedule in our official quotation.

Items that are not-in-stock will take additional lead time prior to shipping. If you would like detailed turn around or lead times, please 
contact us. International shipments take longer to prepare due to the additional paperwork required.

As soon as your order has been shipped, we will email you a shipping confirmation notice that will include your tracking number. To ensure you receive this as well as other order communications, please add our address to your email safe senders list, address book or contact list.

Warranty Policy

We provide two years (24 months) standard warranty for all thermal imaging cameras which we sold. Should the cameras fail within the warranty time period, please contact us to make arrangements to have your item repaired or replaced.

All sold items are FINAL SALE. Shipping errors, missing items or damages must be reported to us immediately. (Damages should be accompanied by a signed bill of lading acknowledging the damage).

Price Noted

Prices noted on this website are F.O.B. our manufactory and are subject to change without notice. We do our best to offer you the best pricing. On occasion it's possible that pricing errors occur. We will do our best to honor our advertised prices and make the situation right. However, in certain cases where this is not possible we reserve the right to cancel your order.


We at mapleinnovation.ca do our best to keep the images and product descriptions up-to-date. The images we use are for illustrative purposes only. Refer to product description and data sheets for more information. If conflicting information occurs, mapleinnovation.ca will do our best to make the situation right. However, we will not be held liable for incorrect images or product descriptions.

Our product experts are available by email and phone Monday to Friday from 9am to 5pm (EST). All emails sent outside these hours are handled the following morning with the highest of priorities.